(English part below)
1. 請問商品都是現貨嗎?
目前來講都是預購,往後有現貨會在instagram story通知大家
2. 請問預購款要等多久?
預購款約等7-14個工作天發貨
若遇突發狀況,則會延長,還請見諒。
3.請問購買現貨跟預購款會一起出貨嗎?
訂單會等預購款到一起出貨 (如希望現貨商品先出貨則需要分開下單)
4.聯絡客服
FACEBOOK: QMANDA
INSTAGRAM: qmanda_official
EMAIL: qmandaofficial@gmail.com
5.商品斷貨,那金額會如何返還?
若商品斷貨,客服會先發信通知,並將此商品刪除。缺貨商品款項,
線上刷卡會直接刷退,ATM轉帳會請您填寫銀行帳戶,轉出給您。
6. 請問我的訂單為什麼被系統取消了?還能付款嗎?
因為訂單超過付款時間會自動取消,這邊只要重新下單就可以了唷~
ATM匯款需要再3天內成付款,期限內如未完成付款系統將會自動取消訂單。
(系統取消訂單後將不會為您保留商品,如庫存不夠會給下一個購買的客人)
7. 請問有退換貨嗎?
退換貨相關問題請參考 → 退換貨政策
1. Are all items in stock?
Now all items are preorder.
All in-stock items will be on our Instagram story: qmanda_official
2. How long do I have to wait for preorder items?
Preorder items take around 7-14 working days to be shipped.
3.Will my order be shipped separately if it includes in stock and preorder items?
The order includes both in-stock and preorder items that will be shipped together once the preorder item arrives.
(If wish to ship in-stock items first, orders will need to be placed separately)
4. Contact us
FACEBOOK: QMANDA
INSTAGRAM: qmanda_official
EMAIL: qmandaofficial@gmail.com
5. How will the amount be returned when the goods are out of stock?
If the item is out of stock, customer service will first send a letter notice and delete the item. Out-of-stock merchandise payments, swipe your card online
6. Why did the system cancel my order? Can I still pay for my order?
Please make a payment within 3 days for ATM transfer. Orders will be canceled
after the payment expiration time frame.
We would suggest you place a new order!
(If the purchased item is out of stock, it will become available for the next customer.)
6. What is your return policy?
Please check here for return inquiries → Returns Policy