FREE SHIPPING ON ALL TAIWAN ORDERS OF $3000NTD & OVER

(English part below)

1. 請問商品都是現貨嗎?

    目前來講都是預購,往後有現貨會在instagram story通知大家


2. 請問預購款要等多久?

    預購款約等7-14個工作天發貨

    若遇突發狀況,則會延長,還請見諒。


3.請問購買現貨跟預購款會一起出貨嗎?

   訂單會等預購款到一起出貨 (如希望現貨商品先出貨則需要分開下單)


4.聯絡客服

     FACEBOOK: QMANDA

     INSTAGRAM: qmanda_official

     EMAIL: qmandaofficial@gmail.com


5.商品斷貨,那金額會如何返還?

    若商品斷貨,客服會先發信通知,並將此商品刪除。缺貨商品款項,

    線上刷卡會直接刷退,ATM轉帳會請您填寫銀行帳戶,轉出給您。


6. 請問我的訂單為什麼被系統取消了?還能付款嗎?

    因為訂單超過付款時間會自動取消,這邊只要重新下單就可以了唷~

    ATM匯款需要再3天內成付款,期限內如未完成付款系統將會自動取消訂單。

 (系統取消訂單後將不會為您保留商品,如庫存不夠會給下一個購買的客人)


7. 請問有退換貨嗎?

    退換貨相關問題請參考 → 退換貨政策

1. Are all items in stock? 

    Now all items are preorder.

    All  in-stock items will be on our Instagram story: qmanda_official


2. How long do I have to wait for preorder items?

    Preorder items take around 7-14 working days to be shipped. 


3.Will my order be shipped separately if it includes in stock and preorder items? 

   The order includes both in-stock and preorder items that will be shipped together once the preorder item arrives. 

   (If wish to ship in-stock items first, orders will need to be placed separately)


4. Contact us

     FACEBOOK: QMANDA

     INSTAGRAM: qmanda_official

     EMAIL: qmandaofficial@gmail.com

    

5. How will the amount be returned when the goods are out of stock?

    If the item is out of stock, customer service will first send a letter notice and delete the item.     Out-of-stock merchandise payments, swipe your card online


6. Why did the system cancel my order? Can I still pay for my order? 

    Please make a payment within 3 days for ATM transfer. Orders will be canceled

    after the payment expiration time frame. 

    We would suggest you place a new order!

 (If the purchased item is out of stock, it will become available for the next customer.)


6. What is your return policy?

    Please check here for return inquiries → Returns Policy

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